You can access Kettlehill Translating & Interpreting's website and browse without providing your personal information. However, in order to be provided with an estimate or quotation, to be provided with a service, or to comply with legal requirements,  the following personal information may be collected, including (but not limited to)

 

• name 
• company you work for
• contact information, such as email address, phone number, postal address

 

If you send me documents that contain personal information e.g. birth or medical certificates, health information, then that information will also be collected and stored, but only for the purpose of issuing a quotation or for translating the documents. 

I do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.



I may use your personal information for the following:

 

• to provide you with a service;
• to communicate with you – sending you notices regarding our services;
• to provide you with technical information and to respond to any customer service issue you may have;
• to communicate with you and to keep you informed of my latest updates and services;
• to market my website and products (see more under "Marketing").

 

In addition to the different uses listed above, I may transfer or disclose Personal Information to subcontractors but only with your written permission.



In addition to the purposes listed in this Privacy Policy, I may share Personal Information with my trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

 

• Hosting and operating our Site.

 

I may also disclose information if I have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce my policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise my rights to defend against legal claims; (v) prevent harm to the rights, property or safety of me, my users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case I find it necessary in order to enforce intellectual property or other legal rights.

You may request to: 

 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information.
5. Object to the processing of personal information by us. 
   
6. Request to restrict processing of your personal information by us.
   
7. Request the transfer of the personal information you gave me to another organisation, or to you, in certain circumstances.
8. Lodge a complaint with a supervisory authority. 
   



However, please note that these rights are not absolute, and may be subject to my own legitimate interests and regulatory requirements. 



You are not required to pay any charge for exercising your rights, and if you make a request, I have one month to respond to you. If you wish to exercise any of the aforementioned rights, or receive more information, please contact me using the details provided below.

I will retain your personal information for as long as necessary to provide my services, and as necessary to comply with my legal obligations, resolve disputes, and enforce my policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, I will keep records containing client personal data, account opening documents, communications and anything else for up to six years for legal and tax purposes, or as required by applicable laws and regulations. After this time, your data kept in an electronic form will be deleted and your data kept in paper form will be shredded. Any documents sent to me as part of an enquiry for potential translation work will be kept for a period of 30 days and will then be deleted if the translation does not go ahead.



I may rectify, replenish or remove incomplete or inaccurate information, at any time and at my own discretion.

My website does not use cookies.

This policy only addresses the use and disclosure of information I collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, I encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 



This Privacy Policy does not apply to the practices of companies that I do not own or control, or to individuals whom I do not employ or manage, including any of the third parties to whom I may disclose information as set forth in this Privacy Policy. 

I take great care in implementing and maintaining the security of the Site and and to ensure the safety of the information I collect.  I ensure that your information is secure through (but not limited to) such practices as

 

• SSL website and email protection;
• password protected electronic devices;
• password protected files;
• antimalware, firewall protection;
• information stored in paper form kept under lock and key;
• back up of electronic information password protected and kept under lock and key;
• facility for the transfer of documents for translation using password protected end-to-end encrypted links.



I require any third party to comply with similar security requirements, in accordance with this Privacy Policy .

Although I take reasonable steps to safeguard information, I cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and I make no warranty, express, implied or otherwise, that I will prevent such access.



Please note that some data recipients may be located outside the EEA. In such cases I will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

I understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall I allow use of our services by minors without prior consent or authorization by a parent or legal guardian. I do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact me using the details provided below.

How to Complain

If you have any concerns about my use of your personal information, you can make a complaint to me using the details provided above.



You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO's address :

Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

England, SK9 5AF.



Helpline number: 0303 123 1113

ICO website www.ico.org.uk.

Privacy policy last modified 24/01/2022.